Shipping Policy

Effective Date: June 1, 2024

TrailEase Gear wants customers to clearly understand how orders are processed, shipped, and delivered. This Shipping Policy explains our processing time, delivery estimates, shipping area, and what to do if there is a shipping issue.

TrailEase Gear is a personal ecommerce website offering outdoor and portable gear, including foldable picnic mats, beach mats, ultralight folding tables, and moon chairs.

1. Shipping Area

TrailEase Gear currently sells and ships products within the United States only.

We do not currently ship to international addresses, freight forwarders, P.O. boxes, military addresses, or U.S. territories unless otherwise stated at checkout.

2. Order Processing Time

Orders are usually processed within 1–3 business days after payment is successfully received.

Business days are Monday through Friday, excluding weekends and major U.S. holidays.

During busy seasons, promotions, or unexpected delays, processing times may take longer.

3. Shipping Time

After an order is processed, delivery usually takes 3–7 business days depending on the shipping destination, carrier service, weather conditions, and carrier workload.

Delivery times are estimates only and are not guaranteed.

4. Shipping Costs

Shipping costs, if applicable, will be shown at checkout before the order is placed.

Any free shipping offer, if available, will be clearly displayed on the website or at checkout.

5. Order Tracking

Once your order ships, you may receive a shipping confirmation email with tracking information.

Tracking updates may take 24–48 hours to appear after the carrier receives the package.

6. Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout.

TrailEase Gear is not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete shipping information provided by the customer.

If you notice an address mistake after placing your order, please contact us as soon as possible.

7. Lost or Delayed Packages

If your package is delayed, please first check the tracking information and contact the shipping carrier for updates.

If the tracking information shows no movement for several business days, please contact us and we will help review the issue.

TrailEase Gear is not responsible for carrier delays caused by weather, holidays, incorrect addresses, service disruptions, or other events outside our control.

8. Damaged Packages

If your package arrives damaged, please contact us within 7 days of delivery.

Please include your order number and clear photos of the damaged product and packaging.

We will review the issue and may offer a replacement, refund, or other solution depending on the situation.

9. Missing Items

If your order is missing an item, please contact us within 7 days of delivery.

Please include your order number, a description of the missing item, and photos of the package contents.

10. Failed Delivery or Returned Packages

If a package is returned to us because of an incorrect address, failed delivery attempt, refusal, or failure to pick up the package, the customer may be responsible for additional shipping costs.

Refunds for returned packages may be handled according to our Refund Policy.

11. Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

Once an order has been processed or shipped, it may no longer be possible to cancel it. In that case, you may request a return after delivery according to our Return Policy.

12. Contact Information

For shipping questions or order support, please contact us:

TrailEase Gear

818 Noyes St 3B, Evanston, IL 60201-2853, USA

Phone: +1 (347) 428-8174

Email: xiaohuzhiyi112174@gmail.com

Business Hours: Monday – Friday, 9:00 AM – 5:00 PM CST