Cancellation Policy

Effective Date: June 1, 2024

TrailEase Gear wants customers to clearly understand how order cancellations are handled. This Cancellation Policy explains when an order may be canceled, when cancellation may no longer be possible, and how refunds are handled for approved cancellations.

TrailEase Gear is a personal ecommerce website offering outdoor and portable gear, including foldable picnic mats, beach mats, ultralight folding tables, and moon chairs.

1. Order Cancellation Window

Customers may request to cancel an order before the order has been processed, packed, or shipped.

Please contact us as soon as possible after placing your order if you need to cancel it.

Once an order has been processed or shipped, cancellation may no longer be possible.

2. How to Request a Cancellation

To request an order cancellation, please contact us by email as soon as possible.

Please include the following information:

• Order number

• Full name

• Email address used for the order

• Product name

• Reason for cancellation

Email: xiaohuzhiyi112174@gmail.com

3. Cancellation Review

Submitting a cancellation request does not guarantee that the order can be canceled.

We will review the order status and confirm whether the cancellation is possible.

If the order has not yet been processed or shipped, we may cancel the order and issue a refund according to our Refund Policy.

4. Orders Already Processed or Shipped

If an order has already been processed, packed, or shipped, we may not be able to cancel it.

In that case, customers may request a return after the order is delivered, subject to our Return Policy.

Return shipping costs may apply unless the return is caused by our error.

5. Refunds for Approved Cancellations

If your cancellation request is approved, the refund will be issued to the original payment method used at checkout.

Approved refunds are usually processed within 5–10 business days.

The exact time for the refund to appear in your account may depend on your bank, card issuer, or payment provider.

6. Address Changes or Order Modifications

If you need to change your shipping address or order details, please contact us as soon as possible.

We may be able to update your order before it has been processed or shipped.

Once an order has been processed or shipped, address changes or order modifications may no longer be possible.

7. Duplicate Orders

If you accidentally placed a duplicate order, please contact us immediately.

We may be able to cancel the duplicate order if it has not yet been processed or shipped.

8. Out-of-Stock Cancellations

In rare cases, an item may become unavailable after an order is placed.

If we are unable to fulfill your order due to product availability, we may cancel the order and issue a refund to the original payment method.

9. Fraud Prevention and Order Review

TrailEase Gear reserves the right to cancel or hold an order if we detect suspicious activity, payment issues, incorrect information, or possible fraud.

If additional verification is needed, we may contact the customer before processing the order.

10. United States Orders Only

TrailEase Gear currently sells and ships products within the United States only.

11. Related Policies

Returns are handled under our Return Policy.

Refunds are handled under our Refund Policy.

Shipping and delivery details are handled under our Shipping Policy.

12. Contact Information

For cancellation questions or cancellation requests, please contact us:

TrailEase Gear

818 Noyes St 3B, Evanston, IL 60201-2853, USA

Phone: +1 (347) 428-8174

Email: xiaohuzhiyi112174@gmail.com

Business Hours: Monday – Friday, 9:00 AM – 5:00 PM CST