Refund Policy

Effective Date: June 1, 2024

TrailEase Gear wants customers to understand how refunds are handled before placing an order. This Refund Policy explains when refunds may be issued, how refunds are processed, and what customers should expect after requesting a refund.

TrailEase Gear is a personal ecommerce website offering outdoor and portable gear, including foldable picnic mats, beach mats, ultralight folding tables, and moon chairs.

1. Refund Eligibility

Refunds may be available for eligible items that are returned according to our Return Policy.

To qualify for a refund, the returned item must be unused, clean, undamaged, and in its original packaging when possible.

The item must include all original parts, accessories, manuals, tags, and packaging materials that came with the order.

2. Refund Request Period

Customers may request a return and refund within 30 days after the order is delivered.

Refund requests made after 30 days from the delivery date may not be accepted.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include your order number, a description of the issue, and clear photos of the item and packaging.

If the issue is confirmed, we may offer a refund, replacement, or exchange depending on the situation.

4. Refund Process

Before a refund can be issued, the returned item may need to be received and inspected.

Once the return is received and approved, we will process the refund to the original payment method used at checkout.

Please do not send items back without contacting us first. Returns sent without approval may not be accepted or refunded.

5. Refund Processing Time

After a refund is approved, it is usually processed within 5–10 business days.

The exact time for the refund to appear in your account may depend on your bank, card issuer, or payment provider.

6. Original Shipping Fees

Original shipping fees may not be refundable unless the refund is due to our error, such as sending the wrong item or a defective item.

Return shipping costs are generally the customer’s responsibility unless the return is caused by our error.

7. Partial Refunds

Partial refunds may be issued in certain cases, including:

• Items returned with missing parts or accessories

• Items not returned in original condition

• Items with signs of use, wear, or damage

• Orders where only part of the order is returned

8. Non-Refundable Items

We may not provide refunds for:

• Items that have been used, damaged, washed, altered, or heavily worn

• Items returned without approval

• Items missing original parts or accessories

• Final sale or clearance items, if clearly marked as final sale

• Gift cards or digital products, if offered

• Shipping fees, except when the refund is due to our error

9. Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

If the order has not been processed or shipped, we may be able to cancel it and issue a refund.

Once an order has been processed or shipped, it may no longer be possible to cancel it. In that case, you may request a return after delivery according to our Return Policy.

10. Payment Method

Approved refunds are issued to the original payment method used for the order.

We cannot issue refunds to a different card, bank account, or payment method.

11. United States Orders Only

TrailEase Gear currently sells and ships products within the United States only.

12. Contact Information

For refund questions or refund requests, please contact us:

TrailEase Gear

818 Noyes St 3B, Evanston, IL 60201-2853, USA

Phone: +1 (347) 428-8174

Email: xiaohuzhiyi112174@gmail.com

Business Hours: Monday – Friday, 9:00 AM – 5:00 PM CST