Privacy Policy

Effective Date: June 1, 2024

TrailEase Gear respects your privacy. This Privacy Policy explains how we collect, use, protect, and share personal information when you visit our website, place an order, contact us, or subscribe to our emails.

TrailEase Gear is a personal ecommerce website offering outdoor and portable gear, including foldable picnic mats, beach mats, ultralight folding tables, and moon chairs.

1. Information We Collect

We may collect personal information that you provide directly to us, including your name, email address, phone number, billing address, shipping address, order details, order history, and customer service messages.

We may also collect technical information such as your IP address, browser type, device information, pages viewed, referring pages, and website activity.

2. How We Use Your Information

We use customer information to process orders, confirm payments, arrange shipping, provide customer support, send order updates, respond to inquiries, prevent fraud, improve our website, and maintain business records.

If you subscribe to our newsletter, we may use your email address to send product updates, offers, and marketing messages. You may unsubscribe at any time.

3. Payment Information

Payments are processed by secure third-party payment providers. TrailEase Gear does not store full credit card numbers or complete payment card details on its own servers.

Payment providers may collect and process payment information according to their own privacy and security policies.

4. Cookies and Tracking

Our website may use cookies and similar technologies to support website functionality, shopping cart operation, checkout, analytics, security, and customer experience improvements.

You can control or disable cookies through your browser settings. Some website features may not work properly if cookies are disabled.

5. Email Newsletter

If you choose to subscribe to our newsletter, we may send you marketing emails about TrailEase Gear products, offers, and updates.

You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us directly.

6. Sharing of Information

We may share customer information with trusted service providers who help us operate this website and fulfill orders, including payment processors, shipping carriers, website hosting providers, email service providers, analytics providers, and fraud prevention tools.

We do not sell customer personal information.

7. Data Security

We use reasonable technical and organizational measures to help protect customer information. Our website may use SSL/HTTPS protection and secure checkout tools where available.

However, no online transmission or storage system can be guaranteed to be 100% secure.

8. Data Retention

We keep customer information only as long as necessary to process orders, provide customer support, comply with legal obligations, prevent fraud, maintain accounting records, and operate this website.

9. Customer Privacy Rights

Customers may contact us to request access to, correction of, or deletion of their personal information, subject to applicable legal and business record requirements.

10. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

11. Third-Party Links

Our website may contain links to third-party websites. TrailEase Gear is not responsible for the privacy practices, content, or security of third-party websites.

12. United States Customers

TrailEase Gear currently sells and ships products within the United States only. All prices are listed in USD unless otherwise stated.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

14. Contact Information

For questions about this Privacy Policy or your personal information, please contact us:

TrailEase Gear

818 Noyes St 3B, Evanston, IL 60201-2853, USA

Phone: +1 (347) 428-8174

Email: xiaohuzhiyi112174@gmail.com

Business Hours: Monday – Friday, 9:00 AM – 5:00 PM CST