Return Policy

Effective Date: June 1, 2024

TrailEase Gear wants customers to feel confident when shopping with us. This Return Policy explains how returns and exchanges are handled for products purchased from our website.

TrailEase Gear is a personal ecommerce website offering outdoor and portable gear, including foldable picnic mats, beach mats, ultralight folding tables, and moon chairs.

1. Return Window

Customers may request a return within 30 days after the order is delivered.

Return requests made after 30 days from the delivery date may not be accepted.

2. Return Eligibility

To be eligible for a return, the item must be unused, clean, undamaged, and in its original packaging when possible.

The item must include all original parts, accessories, manuals, tags, and packaging materials that came with the order.

3. Non-Returnable Items

We may not accept returns for:

• Items that have been used, damaged, washed, altered, or heavily worn

• Items returned without approval

• Items missing original parts or accessories

• Final sale or clearance items, if clearly marked as final sale

• Gift cards or digital products, if offered

4. How to Start a Return

To request a return, please contact us before sending any item back.

Email us at xiaohuzhiyi112174@gmail.com with the following information:

Order number

Full name

Email address used for the order

Product name

Reason for return

Photos of the item, if the item is damaged, defective, or incorrect

Please do not send items back without contacting us first. Returns sent without approval may not be accepted.

5. Return Shipping

Customers are generally responsible for return shipping costs unless the return is caused by our error, such as receiving the wrong item or a defective item.

We recommend using a trackable shipping service for returns. TrailEase Gear is not responsible for return packages that are lost or damaged during return shipping.

6. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include your order number and clear photos of the item and packaging. We will review the issue and provide the next steps.

If the issue is confirmed, we may offer a replacement, exchange, or refund depending on the situation.

7. Exchanges

Exchanges may be available for eligible items, depending on product availability.

If the item you want is unavailable, we may recommend returning the original item and placing a new order.

8. Return Inspection

After we receive the returned item, we will inspect it to confirm that it meets the return requirements.

If the return is approved, we will process the next step according to our Refund Policy.

If the returned item does not meet our return requirements, the return may be denied.

9. Refunds

Refunds are handled under our Refund Policy.

Approved refunds are usually issued to the original payment method after the returned item has been received and inspected.

Original shipping fees may not be refundable unless the return is due to our error.

10. Cancellations

If you need to cancel an order, please contact us as soon as possible. Order cancellations are handled under our Cancellation Policy.

Once an order has been processed or shipped, it may no longer be possible to cancel it. In that case, you may request a return after delivery.

11. United States Orders Only

TrailEase Gear currently sells and ships products within the United States only.

12. Contact Information

For return questions or return requests, please contact us:

TrailEase Gear

818 Noyes St 3B, Evanston, IL 60201-2853, USA

Phone: +1 (347) 428-8174

Email: xiaohuzhiyi112174@gmail.com

Business Hours: Monday – Friday, 9:00 AM – 5:00 PM CST